Details regarding trip cancellations, returns, and booking refunds
Effective Date: June 10, 2026
At Dream Ur Holidays, we strive to provide a smooth booking experience. This Refund and Cancellation Policy outlines the conditions applicable to cancellations and refunds.
Cancellation charges may vary depending on the homestay's policy.
Unless otherwise stated on the booking confirmation:
• More than 30 days before check-in: 90% refund of booking amount.
• 15 to 30 days before check-in: 50% refund of booking amount.
• Less than 15 days before check-in: No refund.
• No-show or early departure: No refund.
Any payment gateway charges, bank charges, or transaction fees may be deducted from the refundable amount.
If a homestay owner cancels a confirmed booking:
• Customers shall be offered an alternative accommodation (subject to availability), or
• A full refund of the amount paid.
In exceptional circumstances, Dream Ur Holidays may cancel a booking due to operational, legal, or safety reasons. In such cases, customers will receive a full refund.
Approved refunds shall be processed through the original payment method wherever possible.
Refund processing time:
• Online payments: 7 to 14 business days.
• Bank transfer refunds: Up to 14 business days.
Actual credit timelines may depend on the customer's bank or payment provider.
Refunds shall not be provided for:
• No-show bookings.
• Voluntary early check-outs.
• Violation of property rules.
• Losses arising from travel delays, weather conditions, government restrictions, strikes, or force majeure events.
Changes to booking dates or guest details are subject to availability and approval by the homestay owner. Additional charges may apply.
Customers may contact:
Dream Ur Holidays
Website: www.dreamyourholidays.in
Email: info@dreamyourholidays.in
All refund requests must include booking reference details for faster processing.